Privacy policy

Who is responsible for your data

Porthline Digital is a sole trader business run by Cal Proctor, based in Nairn, in the Scottish Highlands, and is the data controller for the information described here. You can reach us at hello@porthlinedigital.co.uk for any privacy question or request, and our full postal address is available on request by email.

What information we collect

We only collect information you choose to give us. In practice that means:

• Enquiry details: when you submit an enquiry form on this site, the details you enter: your name and email, and, depending on the form, your phone number, business name, website, budget, timeline and a description of what you need help with.
• Booking details: when you book a call, the information you give to our scheduling provider (Calendly), such as your name, email and chosen time.

• Website analytics: only if you accept analytics cookies, Google Analytics records how the site is used: pages viewed, roughly where in the world you are, the type of device and browser, and actions such as sending an enquiry or tapping a phone or email link. This is measured under a random identifier, not your name, and IP addresses are shortened by Google before they are stored.

We do not run advertising or ad-targeting tools on this site, we do not sell your data, and we do not combine analytics with your enquiry details to build a profile of you. If you reject analytics cookies, none of the above is collected. We do not knowingly collect information from anyone under 18.

How we use your information, and our legal basis

We use the information you send us to:

• respond to your enquiry and answer your questions;
• arrange and hold a call if you book one;
• discuss, quote for and, where you go ahead, deliver the work you ask about.

Our legal basis under UK data protection law is a mix of taking steps at your request before entering a contract, and our legitimate interest in responding to and following up on genuine business enquiries. We do not send marketing emails, and we do not sell or rent your information to anyone.

Who we share it with

We do not share your information except with the small number of trusted service providers that make this website and our enquiries work. They only process your data on our instructions:

• Resend: delivers enquiry form submissions to us by email. Privacy policy.
• Calendly: handles call bookings when you use the “book a call” option. Privacy policy.
• Google Analytics: measures how this site is used, and only if you accept analytics cookies. Privacy policy.
• Vercel: hosts this website and serves its pages. Privacy policy.

We may also disclose information if we are required to by law. If we start using additional tools that handle your data, this policy will be updated first.

Cookies

This site uses two kinds of cookies and similar storage.

• Strictly necessary: a single entry that remembers your cookie choice, so you are not asked again on every page. This is required for the site to respect your decision, so it is always set and needs no consent.
• Analytics (optional): Google Analytics cookies that measure how the site is used. These are set only if you accept them. Until you do, Google Analytics is not loaded at all, so no analytics cookies are set and no data is sent.

You can accept or reject analytics when you first arrive, and change or withdraw your choice at any time using “Cookie settings” in the footer of any page. Withdrawing consent stops the tracking and deletes the analytics cookies already on your device. Rejecting analytics does not affect how the site works.

If you choose to book a call, Calendly may set cookies on its own booking page to make that work, and those are covered by Calendly’s own privacy policy, linked above.

Where your data is processed

Some of the providers above are based outside the UK, including in the United States, so your information may be processed there. Where that happens, it is protected by appropriate safeguards recognised under UK data protection law, such as the UK’s International Data Transfer Agreement or equivalent standard contractual terms.

How long we keep it

We keep your enquiry and any related correspondence only as long as we need it to deal with your request and to keep reasonable business records, and where you become a client, for as long as we work together and for a limited period afterwards. When it is no longer needed, we delete it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that is wrong;
• ask us to delete your information, or to restrict or object to how we use it;
• ask us to transfer your information to you or another provider.

To exercise any of these, email hello@porthlinedigital.co.uk. We will respond within the time limits set by law.

Complaints

If you are unhappy with how we have handled your information, please get in touch so we can put it right. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office, at ico.org.uk.

Changes to this policy

We may update this policy from time to time as the website or the tools behind it change. Any changes will appear on this page, with the “last updated” date above revised to match.